Frequently Asked Questions

Can I cancel an order if I change my mind?

Yes, if it is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded. Simply contact us and we'll cancel your order.

Can I return my order?

Customers can return orders to the Jurassic Gifts Website. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Jurassic Gifts reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. Customers are also entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty. The cost of returning the item is the responsibility of the customer.

For full details, please consult the Warranties & Returns section of the Terms and Conditions Page

How do I return my order?

You need to fill in the form from our website or what we have emailed you, including your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging.

What happens if I want to only return part of my order?

You need to fill in the form as outlined above.

However, do note that should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs. The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.

What if I need to return an order from outside the UK?

You need to fill in the form as outlined above.

Customers outside of the UK are responsible for all costs associated with any returns. When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us.

For further details refer to our Warranties & Returns sections under T&Cs.